SolarWinds Service Desk vs SherpaDesk

Choosing between SolarWinds Service Desk and SherpaDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMAsset mgmtITILFree tierTime trackingInvoicing

When to choose SolarWinds Service Desk

  • Strong IT asset management
  • ITIL ready

When to choose SherpaDesk

  • Free for 1 tech
  • Good time tracking and invoicing
  • Simple

Key differences between SolarWinds Service Desk and SherpaDesk

FactorSolarWinds Service DeskSherpaDesk
Best fitIT and internal service teamsIT and internal service teams
Starting priceFrom $39/agent/moFree plan / low-cost entry
G2-style rating4.3/54.6/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsmfree, itsm

SolarWinds Service Desk limitations

  • Interface can be clunky
  • Setup takes time

SherpaDesk limitations

  • Dated UI
  • Limited advanced features

Switching from SolarWinds Service Desk to SherpaDesk or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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