S
When to choose SolarWinds Service Desk
- Strong IT asset management
- ITIL ready
SolarWinds Service Desk vs Request Tracker
Choosing between SolarWinds Service Desk and Request Tracker? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ITSMAsset mgmtITILOpen-sourcePerlLegacy
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When to choose Request Tracker
- Open-source
- Battle-tested enterprise tool
- Highly customizable
Key differences between SolarWinds Service Desk and Request Tracker
| Factor | SolarWinds Service Desk | Request Tracker |
|---|---|---|
| Best fit | IT and internal service teams | IT and internal service teams |
| Starting price | From $39/agent/mo | Free plan / low-cost entry |
| G2-style rating | 4.3/5 | 4/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | itsm | free, itsm |
SolarWinds Service Desk limitations
- Interface can be clunky
- Setup takes time
Request Tracker limitations
- Very dated UI
- Requires Perl knowledge
- Steep setup
Switching from SolarWinds Service Desk to Request Tracker or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.