S
When to choose SolarWinds Service Desk
- Strong IT asset management
- ITIL ready
SolarWinds Service Desk vs NinjaOne
Choosing between SolarWinds Service Desk and NinjaOne? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ITSMAsset mgmtITILRMMMSPEndpoint
N
When to choose NinjaOne
- Top-rated RMM on G2 (4.8)
- Excellent endpoint management
- Great UI
- 17k+ customers
Key differences between SolarWinds Service Desk and NinjaOne
| Factor | SolarWinds Service Desk | NinjaOne |
|---|---|---|
| Best fit | IT and internal service teams | IT and internal service teams |
| Starting price | From $39/agent/mo | Custom pricing |
| G2-style rating | 4.3/5 | 4.8/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | itsm | itsm |
SolarWinds Service Desk limitations
- Interface can be clunky
- Setup takes time
NinjaOne limitations
- Ticketing is basic
- Not a full helpdesk
- Best with a PSA add-on
Switching from SolarWinds Service Desk to NinjaOne or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.