S
When to choose SolarWinds Service Desk
- Strong IT asset management
- ITIL ready
SolarWinds Service Desk vs Ivanti
Choosing between SolarWinds Service Desk and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ITSMAsset mgmtITILITSMEnterpriseEndpoint
I
When to choose Ivanti
- Enterprise ITSM
- Strong endpoint management
- Good for hybrid IT
- 40k+ customers
Key differences between SolarWinds Service Desk and Ivanti
| Factor | SolarWinds Service Desk | Ivanti |
|---|---|---|
| Best fit | IT and internal service teams | enterprise and mid-market teams |
| Starting price | From $39/agent/mo | Custom pricing |
| G2-style rating | 4.3/5 | 4.2/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | itsm | itsm, enterprise |
SolarWinds Service Desk limitations
- Interface can be clunky
- Setup takes time
Ivanti limitations
- Complex implementation
- Legacy feel in some modules
- Expensive
Switching from SolarWinds Service Desk to Ivanti or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.