SolarWinds Service Desk vs HelpShift

Choosing between SolarWinds Service Desk and HelpShift? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMAsset mgmtITILMobileGamingSDK

When to choose SolarWinds Service Desk

  • Strong IT asset management
  • ITIL ready

When to choose HelpShift

  • In-app support for mobile
  • Strong for gaming
  • SDK-based integration

Key differences between SolarWinds Service Desk and HelpShift

FactorSolarWinds Service DeskHelpShift
Best fitIT and internal service teamsSaaS and product-led support teams
Starting priceFrom $39/agent/moCustom pricing
G2-style rating4.3/54.4/5
Main focusITSM workflows, service requests, and asset-related supportticket management, collaboration, and support operations
Categoryitsmsaas

SolarWinds Service Desk limitations

  • Interface can be clunky
  • Setup takes time

HelpShift limitations

  • Niche mobile focus
  • Complex SDK integration
  • Not for non-mobile

Switching from SolarWinds Service Desk to HelpShift or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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