SolarWinds Service Desk vs Groove

Choosing between SolarWinds Service Desk and Groove? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMAsset mgmtITILSimpleEmailSmall team

When to choose SolarWinds Service Desk

  • Strong IT asset management
  • ITIL ready

When to choose Groove

  • Simple email helpdesk
  • Clean inbox UI

Key differences between SolarWinds Service Desk and Groove

FactorSolarWinds Service DeskGroove
Best fitIT and internal service teamssmall and mid-sized support teams
Starting priceFrom $39/agent/moFrom $12/agent/mo
G2-style rating4.3/54.5/5
Main focusITSM workflows, service requests, and asset-related supportAI-assisted support and automation
Categoryitsmsmb

SolarWinds Service Desk limitations

  • Interface can be clunky
  • Setup takes time

Groove limitations

  • Development seems paused
  • Limited modern features

Switching from SolarWinds Service Desk to Groove or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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