S
When to choose SolarWinds Service Desk
- Strong IT asset management
- ITIL ready
SolarWinds Service Desk vs Deskpro
Choosing between SolarWinds Service Desk and Deskpro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ITSMAsset mgmtITILOn-premiseFlexibleCompliance
D
When to choose Deskpro
- On-premise and cloud options
- Highly flexible
- Good for compliance sectors
Key differences between SolarWinds Service Desk and Deskpro
| Factor | SolarWinds Service Desk | Deskpro |
|---|---|---|
| Best fit | IT and internal service teams | IT and internal service teams |
| Starting price | From $39/agent/mo | From $29/agent/mo |
| G2-style rating | 4.3/5 | 4.3/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | itsm | smb, itsm |
SolarWinds Service Desk limitations
- Interface can be clunky
- Setup takes time
Deskpro limitations
- UI is dated
- Smaller community
- Less AI than modern tools
Switching from SolarWinds Service Desk to Deskpro or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.