S
When to choose SolarWinds Service Desk
- Strong IT asset management
- ITIL ready
SolarWinds Service Desk vs ConnectWise
Choosing between SolarWinds Service Desk and ConnectWise? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ITSMAsset mgmtITILMSPPSA+RMMLegacy
C
When to choose ConnectWise
- Very comprehensive MSP platform
- Massive ecosystem
- 25k+ customers
- Mature community
Key differences between SolarWinds Service Desk and ConnectWise
| Factor | SolarWinds Service Desk | ConnectWise |
|---|---|---|
| Best fit | IT and internal service teams | IT and internal service teams |
| Starting price | From $39/agent/mo | Custom pricing |
| G2-style rating | 4.3/5 | 4.1/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | itsm | itsm |
SolarWinds Service Desk limitations
- Interface can be clunky
- Setup takes time
ConnectWise limitations
- Complex and expensive
- Notoriously clunky UI
- Steep learning curve
Switching from SolarWinds Service Desk to ConnectWise or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.