SherpaDesk vs TOPdesk

Choosing between SherpaDesk and TOPdesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

Free tierTime trackingInvoicingITSMEuropeanHigher education

When to choose SherpaDesk

  • Free for 1 tech
  • Good time tracking and invoicing
  • Simple

When to choose TOPdesk

  • European ITSM leader
  • Strong in higher education
  • ITIL-compliant
  • ESM features

Key differences between SherpaDesk and TOPdesk

FactorSherpaDeskTOPdesk
Best fitIT and internal service teamsenterprise and mid-market teams
Starting priceFree plan / low-cost entryCustom pricing
G2-style rating4.6/54.3/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryfree, itsmitsm, enterprise

SherpaDesk limitations

  • Dated UI
  • Limited advanced features

TOPdesk limitations

  • Complex setup
  • Less known outside Europe
  • UI not as modern

Switching from SherpaDesk to TOPdesk or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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