ServiceNow vs TOPdesk

Choosing between ServiceNow and TOPdesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMEnterpriseCMDBITSMEuropeanHigher education

When to choose ServiceNow

  • Enterprise-grade ITSM
  • Highly customizable workflows
  • Powerful CMDB

When to choose TOPdesk

  • European ITSM leader
  • Strong in higher education
  • ITIL-compliant
  • ESM features

Key differences between ServiceNow and TOPdesk

FactorServiceNowTOPdesk
Best fitenterprise and mid-market teamsenterprise and mid-market teams
Starting priceFrom $100/agent/moCustom pricing
G2-style rating4.4/54.3/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsm, enterpriseitsm, enterprise

ServiceNow limitations

  • Prohibitively expensive for SMBs
  • Very slow to implement
  • Requires specialized developers

TOPdesk limitations

  • Complex setup
  • Less known outside Europe
  • UI not as modern

Switching from ServiceNow to TOPdesk or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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