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When to choose ServiceNow
- Enterprise-grade ITSM
- Highly customizable workflows
- Powerful CMDB
ServiceNow vs SolarWinds Service Desk
Choosing between ServiceNow and SolarWinds Service Desk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
ITSMEnterpriseCMDBITSMAsset mgmtITIL
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When to choose SolarWinds Service Desk
- Strong IT asset management
- ITIL ready
Key differences between ServiceNow and SolarWinds Service Desk
| Factor | ServiceNow | SolarWinds Service Desk |
|---|---|---|
| Best fit | enterprise and mid-market teams | IT and internal service teams |
| Starting price | From $100/agent/mo | From $39/agent/mo |
| G2-style rating | 4.4/5 | 4.3/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | itsm, enterprise | itsm |
ServiceNow limitations
- Prohibitively expensive for SMBs
- Very slow to implement
- Requires specialized developers
SolarWinds Service Desk limitations
- Interface can be clunky
- Setup takes time
Switching from ServiceNow to SolarWinds Service Desk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.