ServiceNow vs osTicket

Choosing between ServiceNow and osTicket? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMEnterpriseCMDBOpen-sourceFreePHP

When to choose ServiceNow

  • Enterprise-grade ITSM
  • Highly customizable workflows
  • Powerful CMDB

When to choose osTicket

  • Open-source
  • Highly customizable
  • Free

Key differences between ServiceNow and osTicket

FactorServiceNowosTicket
Best fitenterprise and mid-market teamssmall teams and budget-conscious organizations
Starting priceFrom $100/agent/moFree plan / low-cost entry
G2-style rating4.4/54.1/5
Main focusITSM workflows, service requests, and asset-related supportticket management, collaboration, and support operations
Categoryitsm, enterprisefree

ServiceNow limitations

  • Prohibitively expensive for SMBs
  • Very slow to implement
  • Requires specialized developers

osTicket limitations

  • Very outdated UI
  • Requires PHP/MySQL knowledge

Switching from ServiceNow to osTicket or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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