ServiceNow vs NinjaOne

Choosing between ServiceNow and NinjaOne? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMEnterpriseCMDBRMMMSPEndpoint

When to choose ServiceNow

  • Enterprise-grade ITSM
  • Highly customizable workflows
  • Powerful CMDB

When to choose NinjaOne

  • Top-rated RMM on G2 (4.8)
  • Excellent endpoint management
  • Great UI
  • 17k+ customers

Key differences between ServiceNow and NinjaOne

FactorServiceNowNinjaOne
Best fitenterprise and mid-market teamsIT and internal service teams
Starting priceFrom $100/agent/moCustom pricing
G2-style rating4.4/54.8/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsm, enterpriseitsm

ServiceNow limitations

  • Prohibitively expensive for SMBs
  • Very slow to implement
  • Requires specialized developers

NinjaOne limitations

  • Ticketing is basic
  • Not a full helpdesk
  • Best with a PSA add-on

Switching from ServiceNow to NinjaOne or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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