ServiceNow vs Kayako

Choosing between ServiceNow and Kayako? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMEnterpriseCMDBEmailLive chatLegacy

When to choose ServiceNow

  • Enterprise-grade ITSM
  • Highly customizable workflows
  • Powerful CMDB

When to choose Kayako

  • Unified customer journey
  • Good live chat

Key differences between ServiceNow and Kayako

FactorServiceNowKayako
Best fitenterprise and mid-market teamssmall and mid-sized support teams
Starting priceFrom $100/agent/moFrom $15/agent/mo
G2-style rating4.4/54/5
Main focusITSM workflows, service requests, and asset-related supportAI-assisted support and automation
Categoryitsm, enterprisesmb

ServiceNow limitations

  • Prohibitively expensive for SMBs
  • Very slow to implement
  • Requires specialized developers

Kayako limitations

  • Product development has slowed down
  • Support can be unresponsive

Switching from ServiceNow to Kayako or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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