ServiceNow vs Ivanti

Choosing between ServiceNow and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMEnterpriseCMDBITSMEnterpriseEndpoint

When to choose ServiceNow

  • Enterprise-grade ITSM
  • Highly customizable workflows
  • Powerful CMDB

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

Key differences between ServiceNow and Ivanti

FactorServiceNowIvanti
Best fitenterprise and mid-market teamsenterprise and mid-market teams
Starting priceFrom $100/agent/moCustom pricing
G2-style rating4.4/54.2/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsm, enterpriseitsm, enterprise

ServiceNow limitations

  • Prohibitively expensive for SMBs
  • Very slow to implement
  • Requires specialized developers

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

Switching from ServiceNow to Ivanti or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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