ServiceNow vs HaloITSM

Choosing between ServiceNow and HaloITSM? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMEnterpriseCMDBITSMModernFeature-rich

When to choose ServiceNow

  • Enterprise-grade ITSM
  • Highly customizable workflows
  • Powerful CMDB

When to choose HaloITSM

  • Modern ITSM
  • Rapidly growing
  • Feature-rich

Key differences between ServiceNow and HaloITSM

FactorServiceNowHaloITSM
Best fitenterprise and mid-market teamsIT and internal service teams
Starting priceFrom $100/agent/moFrom $40/agent/mo
G2-style rating4.4/54.8/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsm, enterpriseitsm

ServiceNow limitations

  • Prohibitively expensive for SMBs
  • Very slow to implement
  • Requires specialized developers

HaloITSM limitations

  • Can be overwhelming to configure
  • Smaller community

Switching from ServiceNow to HaloITSM or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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