ServiceNow vs Gladly

Choosing between ServiceNow and Gladly? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMEnterpriseCMDBB2CPeople-centricEnterprise

When to choose ServiceNow

  • Enterprise-grade ITSM
  • Highly customizable workflows
  • Powerful CMDB

When to choose Gladly

  • Radical 'people-centric' approach
  • Great for B2C
  • Unified timeline

Key differences between ServiceNow and Gladly

FactorServiceNowGladly
Best fitenterprise and mid-market teamsenterprise and mid-market teams
Starting priceFrom $100/agent/moFrom $150/agent/mo
G2-style rating4.4/54.5/5
Main focusITSM workflows, service requests, and asset-related supportticket management, collaboration, and support operations
Categoryitsm, enterpriseenterprise

ServiceNow limitations

  • Prohibitively expensive for SMBs
  • Very slow to implement
  • Requires specialized developers

Gladly limitations

  • Very high entry price
  • Not ideal for B2B/ITSM

Switching from ServiceNow to Gladly or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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