ServiceNow vs Dynamics 365

Choosing between ServiceNow and Dynamics 365? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMEnterpriseCMDBMicrosoftEnterpriseCRM

When to choose ServiceNow

  • Enterprise-grade ITSM
  • Highly customizable workflows
  • Powerful CMDB

When to choose Dynamics 365

  • Deep Microsoft 365 integration
  • Omnichannel
  • Copilot AI built-in

Key differences between ServiceNow and Dynamics 365

FactorServiceNowDynamics 365
Best fitenterprise and mid-market teamsenterprise and mid-market teams
Starting priceFrom $100/agent/moFrom $50/agent/mo
G2-style rating4.4/54.1/5
Main focusITSM workflows, service requests, and asset-related supportticket management, collaboration, and support operations
Categoryitsm, enterpriseenterprise

ServiceNow limitations

  • Prohibitively expensive for SMBs
  • Very slow to implement
  • Requires specialized developers

Dynamics 365 limitations

  • Very complex setup
  • Requires Microsoft expertise
  • Expensive at scale

Switching from ServiceNow to Dynamics 365 or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

Related comparisons

ServiceNow vs ZendeskDynamics 365 vs ZendeskServiceNow vs FreshdeskDynamics 365 vs FreshdeskServiceNow vs IntercomDynamics 365 vs IntercomServiceNow vs Help ScoutDynamics 365 vs Help Scout

Popular comparisons

Zendesk vs FreshdeskZendesk vs IntercomFreshdesk vs Help ScoutJira Service Management vs ZendeskSalesforce Service Cloud vs ZendeskGorgias vs Zendesk