ServiceNow vs Deskpro

Choosing between ServiceNow and Deskpro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMEnterpriseCMDBOn-premiseFlexibleCompliance

When to choose ServiceNow

  • Enterprise-grade ITSM
  • Highly customizable workflows
  • Powerful CMDB

When to choose Deskpro

  • On-premise and cloud options
  • Highly flexible
  • Good for compliance sectors

Key differences between ServiceNow and Deskpro

FactorServiceNowDeskpro
Best fitenterprise and mid-market teamsIT and internal service teams
Starting priceFrom $100/agent/moFrom $29/agent/mo
G2-style rating4.4/54.3/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsm, enterprisesmb, itsm

ServiceNow limitations

  • Prohibitively expensive for SMBs
  • Very slow to implement
  • Requires specialized developers

Deskpro limitations

  • UI is dated
  • Smaller community
  • Less AI than modern tools

Switching from ServiceNow to Deskpro or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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