ServiceNow vs ConnectWise

Choosing between ServiceNow and ConnectWise? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMEnterpriseCMDBMSPPSA+RMMLegacy

When to choose ServiceNow

  • Enterprise-grade ITSM
  • Highly customizable workflows
  • Powerful CMDB

When to choose ConnectWise

  • Very comprehensive MSP platform
  • Massive ecosystem
  • 25k+ customers
  • Mature community

Key differences between ServiceNow and ConnectWise

FactorServiceNowConnectWise
Best fitenterprise and mid-market teamsIT and internal service teams
Starting priceFrom $100/agent/moCustom pricing
G2-style rating4.4/54.1/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsm, enterpriseitsm

ServiceNow limitations

  • Prohibitively expensive for SMBs
  • Very slow to implement
  • Requires specialized developers

ConnectWise limitations

  • Complex and expensive
  • Notoriously clunky UI
  • Steep learning curve

Switching from ServiceNow to ConnectWise or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

Related comparisons

ServiceNow vs ZendeskConnectWise vs ZendeskServiceNow vs FreshdeskConnectWise vs FreshdeskServiceNow vs IntercomConnectWise vs IntercomServiceNow vs Help ScoutConnectWise vs Help Scout

Popular comparisons

Zendesk vs FreshdeskZendesk vs IntercomFreshdesk vs Help ScoutJira Service Management vs ZendeskSalesforce Service Cloud vs ZendeskGorgias vs Zendesk