ManageEngine ServiceDesk Plus vs Syncro

Choosing between ManageEngine ServiceDesk Plus and Syncro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMOn-premiseAffordableMSPPSA+RMMAll-in-one

When to choose ManageEngine ServiceDesk Plus

  • Affordable ITSM
  • On-premise options

When to choose Syncro

  • Combined PSA and RMM in one flat per-tech price
  • Easy onboarding
  • Built-in billing and invoicing

Key differences between ManageEngine ServiceDesk Plus and Syncro

FactorManageEngine ServiceDesk PlusSyncro
Best fitIT and internal service teamsIT and internal service teams
Starting priceFrom $10/agent/moFrom $129/agent/mo
G2-style rating4.2/54.6/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsmitsm

ManageEngine ServiceDesk Plus limitations

  • UI feels very legacy
  • Complex upgrades

Syncro limitations

  • UI can feel cluttered
  • Third-party app catalog smaller than NinjaOne
  • Less mature than legacy PSAs

Switching from ManageEngine ServiceDesk Plus to Syncro or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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