ManageEngine ServiceDesk Plus vs osTicket

Choosing between ManageEngine ServiceDesk Plus and osTicket? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMOn-premiseAffordableOpen-sourceFreePHP

When to choose ManageEngine ServiceDesk Plus

  • Affordable ITSM
  • On-premise options

When to choose osTicket

  • Open-source
  • Highly customizable
  • Free

Key differences between ManageEngine ServiceDesk Plus and osTicket

FactorManageEngine ServiceDesk PlusosTicket
Best fitIT and internal service teamssmall teams and budget-conscious organizations
Starting priceFrom $10/agent/moFree plan / low-cost entry
G2-style rating4.2/54.1/5
Main focusITSM workflows, service requests, and asset-related supportticket management, collaboration, and support operations
Categoryitsmfree

ManageEngine ServiceDesk Plus limitations

  • UI feels very legacy
  • Complex upgrades

osTicket limitations

  • Very outdated UI
  • Requires PHP/MySQL knowledge

Switching from ManageEngine ServiceDesk Plus to osTicket or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

Related comparisons

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