ManageEngine ServiceDesk Plus vs NinjaOne

Choosing between ManageEngine ServiceDesk Plus and NinjaOne? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMOn-premiseAffordableRMMMSPEndpoint

When to choose ManageEngine ServiceDesk Plus

  • Affordable ITSM
  • On-premise options

When to choose NinjaOne

  • Top-rated RMM on G2 (4.8)
  • Excellent endpoint management
  • Great UI
  • 17k+ customers

Key differences between ManageEngine ServiceDesk Plus and NinjaOne

FactorManageEngine ServiceDesk PlusNinjaOne
Best fitIT and internal service teamsIT and internal service teams
Starting priceFrom $10/agent/moCustom pricing
G2-style rating4.2/54.8/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsmitsm

ManageEngine ServiceDesk Plus limitations

  • UI feels very legacy
  • Complex upgrades

NinjaOne limitations

  • Ticketing is basic
  • Not a full helpdesk
  • Best with a PSA add-on

Switching from ManageEngine ServiceDesk Plus to NinjaOne or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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