ManageEngine ServiceDesk Plus vs Ivanti

Choosing between ManageEngine ServiceDesk Plus and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMOn-premiseAffordableITSMEnterpriseEndpoint

When to choose ManageEngine ServiceDesk Plus

  • Affordable ITSM
  • On-premise options

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

Key differences between ManageEngine ServiceDesk Plus and Ivanti

FactorManageEngine ServiceDesk PlusIvanti
Best fitIT and internal service teamsenterprise and mid-market teams
Starting priceFrom $10/agent/moCustom pricing
G2-style rating4.2/54.2/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsmitsm, enterprise

ManageEngine ServiceDesk Plus limitations

  • UI feels very legacy
  • Complex upgrades

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

Switching from ManageEngine ServiceDesk Plus to Ivanti or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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