ManageEngine ServiceDesk Plus vs DevRev

Choosing between ManageEngine ServiceDesk Plus and DevRev? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMOn-premiseAffordableDev-firstProductModern

When to choose ManageEngine ServiceDesk Plus

  • Affordable ITSM
  • On-premise options

When to choose DevRev

  • Combines CRM, support and product development
  • Modern architecture
  • Built for dev teams

Key differences between ManageEngine ServiceDesk Plus and DevRev

FactorManageEngine ServiceDesk PlusDevRev
Best fitIT and internal service teamsSaaS and product-led support teams
Starting priceFrom $10/agent/moCustom pricing
G2-style rating4.2/54.6/5
Main focusITSM workflows, service requests, and asset-related supportticket management, collaboration, and support operations
Categoryitsmsaas

ManageEngine ServiceDesk Plus limitations

  • UI feels very legacy
  • Complex upgrades

DevRev limitations

  • Very new
  • Not a traditional helpdesk
  • Niche focus

Switching from ManageEngine ServiceDesk Plus to DevRev or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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