ManageEngine ServiceDesk Plus vs Deskpro

Choosing between ManageEngine ServiceDesk Plus and Deskpro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMOn-premiseAffordableOn-premiseFlexibleCompliance

When to choose ManageEngine ServiceDesk Plus

  • Affordable ITSM
  • On-premise options

When to choose Deskpro

  • On-premise and cloud options
  • Highly flexible
  • Good for compliance sectors

Key differences between ManageEngine ServiceDesk Plus and Deskpro

FactorManageEngine ServiceDesk PlusDeskpro
Best fitIT and internal service teamsIT and internal service teams
Starting priceFrom $10/agent/moFrom $29/agent/mo
G2-style rating4.2/54.3/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsmsmb, itsm

ManageEngine ServiceDesk Plus limitations

  • UI feels very legacy
  • Complex upgrades

Deskpro limitations

  • UI is dated
  • Smaller community
  • Less AI than modern tools

Switching from ManageEngine ServiceDesk Plus to Deskpro or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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