ManageEngine ServiceDesk Plus vs ConnectWise

Choosing between ManageEngine ServiceDesk Plus and ConnectWise? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ITSMOn-premiseAffordableMSPPSA+RMMLegacy

When to choose ManageEngine ServiceDesk Plus

  • Affordable ITSM
  • On-premise options

When to choose ConnectWise

  • Very comprehensive MSP platform
  • Massive ecosystem
  • 25k+ customers
  • Mature community

Key differences between ManageEngine ServiceDesk Plus and ConnectWise

FactorManageEngine ServiceDesk PlusConnectWise
Best fitIT and internal service teamsIT and internal service teams
Starting priceFrom $10/agent/moCustom pricing
G2-style rating4.2/54.1/5
Main focusITSM workflows, service requests, and asset-related supportITSM workflows, service requests, and asset-related support
Categoryitsmitsm

ManageEngine ServiceDesk Plus limitations

  • UI feels very legacy
  • Complex upgrades

ConnectWise limitations

  • Complex and expensive
  • Notoriously clunky UI
  • Steep learning curve

Switching from ManageEngine ServiceDesk Plus to ConnectWise or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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