Salesforce Service Cloud vs Kayako

Choosing between Salesforce Service Cloud and Kayako? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EnterpriseCRMOmnichannelEmailLive chatLegacy

When to choose Salesforce Service Cloud

  • Unmatched CRM integration
  • Highly scalable for enterprise
  • Omni-channel routing

When to choose Kayako

  • Unified customer journey
  • Good live chat

Key differences between Salesforce Service Cloud and Kayako

FactorSalesforce Service CloudKayako
Best fitenterprise and mid-market teamssmall and mid-sized support teams
Starting priceFrom $25/agent/moFrom $15/agent/mo
G2-style rating4.3/54/5
Main focusomnichannel customer conversationsAI-assisted support and automation
Categoryenterprisesmb

Salesforce Service Cloud limitations

  • Extremely expensive to implement
  • Requires dedicated administrators
  • Complex UI

Kayako limitations

  • Product development has slowed down
  • Support can be unresponsive

Switching from Salesforce Service Cloud to Kayako or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

Related comparisons

Salesforce Service Cloud vs ZendeskKayako vs ZendeskSalesforce Service Cloud vs FreshdeskKayako vs FreshdeskSalesforce Service Cloud vs IntercomKayako vs IntercomSalesforce Service Cloud vs Help ScoutKayako vs Help Scout

Popular comparisons

Zendesk vs FreshdeskZendesk vs IntercomFreshdesk vs Help ScoutJira Service Management vs ZendeskSalesforce Service Cloud vs ZendeskGorgias vs Zendesk