Salesforce Service Cloud vs Ivanti

Choosing between Salesforce Service Cloud and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EnterpriseCRMOmnichannelITSMEnterpriseEndpoint

When to choose Salesforce Service Cloud

  • Unmatched CRM integration
  • Highly scalable for enterprise
  • Omni-channel routing

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

Key differences between Salesforce Service Cloud and Ivanti

FactorSalesforce Service CloudIvanti
Best fitenterprise and mid-market teamsenterprise and mid-market teams
Starting priceFrom $25/agent/moCustom pricing
G2-style rating4.3/54.2/5
Main focusomnichannel customer conversationsITSM workflows, service requests, and asset-related support
Categoryenterpriseitsm, enterprise

Salesforce Service Cloud limitations

  • Extremely expensive to implement
  • Requires dedicated administrators
  • Complex UI

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

Switching from Salesforce Service Cloud to Ivanti or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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