Salesforce Service Cloud vs Dynamics 365

Choosing between Salesforce Service Cloud and Dynamics 365? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EnterpriseCRMOmnichannelMicrosoftEnterpriseCRM

When to choose Salesforce Service Cloud

  • Unmatched CRM integration
  • Highly scalable for enterprise
  • Omni-channel routing

When to choose Dynamics 365

  • Deep Microsoft 365 integration
  • Omnichannel
  • Copilot AI built-in

Key differences between Salesforce Service Cloud and Dynamics 365

FactorSalesforce Service CloudDynamics 365
Best fitenterprise and mid-market teamsenterprise and mid-market teams
Starting priceFrom $25/agent/moFrom $50/agent/mo
G2-style rating4.3/54.1/5
Main focusomnichannel customer conversationsticket management, collaboration, and support operations
Categoryenterpriseenterprise

Salesforce Service Cloud limitations

  • Extremely expensive to implement
  • Requires dedicated administrators
  • Complex UI

Dynamics 365 limitations

  • Very complex setup
  • Requires Microsoft expertise
  • Expensive at scale

Switching from Salesforce Service Cloud to Dynamics 365 or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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