Salesforce Service Cloud vs Deskpro

Choosing between Salesforce Service Cloud and Deskpro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

EnterpriseCRMOmnichannelOn-premiseFlexibleCompliance

When to choose Salesforce Service Cloud

  • Unmatched CRM integration
  • Highly scalable for enterprise
  • Omni-channel routing

When to choose Deskpro

  • On-premise and cloud options
  • Highly flexible
  • Good for compliance sectors

Key differences between Salesforce Service Cloud and Deskpro

FactorSalesforce Service CloudDeskpro
Best fitenterprise and mid-market teamsIT and internal service teams
Starting priceFrom $25/agent/moFrom $29/agent/mo
G2-style rating4.3/54.3/5
Main focusomnichannel customer conversationsITSM workflows, service requests, and asset-related support
Categoryenterprisesmb, itsm

Salesforce Service Cloud limitations

  • Extremely expensive to implement
  • Requires dedicated administrators
  • Complex UI

Deskpro limitations

  • UI is dated
  • Smaller community
  • Less AI than modern tools

Switching from Salesforce Service Cloud to Deskpro or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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