R
When to choose Request Tracker
- Open-source
- Battle-tested enterprise tool
- Highly customizable
Request Tracker vs Vivantio
Choosing between Request Tracker and Vivantio? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourcePerlLegacyB2BESMITSM
V
When to choose Vivantio
- B2B customer service focus
- Flexible
- ESM capabilities
Key differences between Request Tracker and Vivantio
| Factor | Request Tracker | Vivantio |
|---|---|---|
| Best fit | IT and internal service teams | small and mid-sized support teams |
| Starting price | Free plan / low-cost entry | From $42/agent/mo |
| G2-style rating | 4/5 | 4.3/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ticket management, collaboration, and support operations |
| Category | free, itsm | mid |
Request Tracker limitations
- Very dated UI
- Requires Perl knowledge
- Steep setup
Vivantio limitations
- Learning curve
- Less known
- UI is dated
Switching from Request Tracker to Vivantio or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.