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When to choose Request Tracker
- Open-source
- Battle-tested enterprise tool
- Highly customizable
Request Tracker vs TeamworkDesk
Choosing between Request Tracker and TeamworkDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourcePerlLegacyEmailProjectsCollaboration
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When to choose TeamworkDesk
- Integrates with Teamwork Projects
- Clean interface
- Shared inboxes
Key differences between Request Tracker and TeamworkDesk
| Factor | Request Tracker | TeamworkDesk |
|---|---|---|
| Best fit | IT and internal service teams | small and mid-sized support teams |
| Starting price | Free plan / low-cost entry | From $15/agent/mo |
| G2-style rating | 4/5 | 4.5/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | AI-assisted support and automation |
| Category | free, itsm | smb |
Request Tracker limitations
- Very dated UI
- Requires Perl knowledge
- Steep setup
TeamworkDesk limitations
- Standalone weaker than dedicated helpdesks
- Best only if using Teamwork
Switching from Request Tracker to TeamworkDesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.