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When to choose Request Tracker
- Open-source
- Battle-tested enterprise tool
- Highly customizable
Request Tracker vs SherpaDesk
Choosing between Request Tracker and SherpaDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourcePerlLegacyFree tierTime trackingInvoicing
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When to choose SherpaDesk
- Free for 1 tech
- Good time tracking and invoicing
- Simple
Key differences between Request Tracker and SherpaDesk
| Factor | Request Tracker | SherpaDesk |
|---|---|---|
| Best fit | IT and internal service teams | IT and internal service teams |
| Starting price | Free plan / low-cost entry | Free plan / low-cost entry |
| G2-style rating | 4/5 | 4.6/5 |
| Main focus | ITSM workflows, service requests, and asset-related support | ITSM workflows, service requests, and asset-related support |
| Category | free, itsm | free, itsm |
Request Tracker limitations
- Very dated UI
- Requires Perl knowledge
- Steep setup
SherpaDesk limitations
- Dated UI
- Limited advanced features
Switching from Request Tracker to SherpaDesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.