Reamaze vs Ivanti

Choosing between Reamaze and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

ShopifyBigCommerceMulti-storeITSMEnterpriseEndpoint

When to choose Reamaze

  • Great for Shopify/BigCommerce
  • Clean multi-store support

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

Key differences between Reamaze and Ivanti

FactorReamazeIvanti
Best fitecommerce and retail support teamsenterprise and mid-market teams
Starting priceFrom $29/agent/moCustom pricing
G2-style rating4.6/54.2/5
Main focuscommerce-focused support workflows and order contextITSM workflows, service requests, and asset-related support
Categoryecomitsm, enterprise

Reamaze limitations

  • Reporting is basic
  • Acquired by GoDaddy (uncertain future)

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

Switching from Reamaze to Ivanti or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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