Pylon vs Ivanti

Choosing between Pylon and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

SlackB2B SaaSModernITSMEnterpriseEndpoint

When to choose Pylon

  • B2B support via Slack/Teams
  • Modern approach

When to choose Ivanti

  • Enterprise ITSM
  • Strong endpoint management
  • Good for hybrid IT
  • 40k+ customers

Key differences between Pylon and Ivanti

FactorPylonIvanti
Best fitSaaS and product-led support teamsenterprise and mid-market teams
Starting priceFrom $59/agent/moCustom pricing
G2-style rating4.8/54.2/5
Main focusticket management, collaboration, and support operationsITSM workflows, service requests, and asset-related support
Categorysaasitsm, enterprise

Pylon limitations

  • Newer product
  • Niche focus

Ivanti limitations

  • Complex implementation
  • Legacy feel in some modules
  • Expensive

Switching from Pylon to Ivanti or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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