Plain vs Request Tracker

Choosing between Plain and Request Tracker? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

API-firstDeveloperModernOpen-sourcePerlLegacy

When to choose Plain

  • API-first support
  • Built for developers
  • Modern architecture
  • 4.9 on G2

When to choose Request Tracker

  • Open-source
  • Battle-tested enterprise tool
  • Highly customizable

Key differences between Plain and Request Tracker

FactorPlainRequest Tracker
Best fitSaaS and product-led support teamsIT and internal service teams
Starting priceCustom pricingFree plan / low-cost entry
G2-style rating4.9/54/5
Main focusticket management, collaboration, and support operationsITSM workflows, service requests, and asset-related support
Categorysaasfree, itsm

Plain limitations

  • Developer-focused - not for non-technical teams
  • Very new

Request Tracker limitations

  • Very dated UI
  • Requires Perl knowledge
  • Steep setup

Switching from Plain to Request Tracker or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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