o
When to choose osTicket
- Open-source
- Highly customizable
- Free
osTicket vs Zammad
Choosing between osTicket and Zammad? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceFreePHPOpen-sourceModern UISelf-hosted
Z
When to choose Zammad
- Open-source with genuinely modern UI
- Email, chat, Twitter, Facebook, phone in one place
- AGPL licensed — truly free
Key differences between osTicket and Zammad
| Factor | osTicket | Zammad |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | small teams and budget-conscious organizations |
| Starting price | Free plan / low-cost entry | From $5/agent/mo |
| G2-style rating | 4.1/5 | 4.6/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | free | free |
osTicket limitations
- Very outdated UI
- Requires PHP/MySQL knowledge
Zammad limitations
- Self-hosting requires Linux skills
- Cloud version is pricier
- PostgreSQL-only from v7
Switching from osTicket to Zammad or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.