o
When to choose osTicket
- Open-source
- Highly customizable
- Free
osTicket vs Vivantio
Choosing between osTicket and Vivantio? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceFreePHPB2BESMITSM
V
When to choose Vivantio
- B2B customer service focus
- Flexible
- ESM capabilities
Key differences between osTicket and Vivantio
| Factor | osTicket | Vivantio |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | small and mid-sized support teams |
| Starting price | Free plan / low-cost entry | From $42/agent/mo |
| G2-style rating | 4.1/5 | 4.3/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | free | mid |
osTicket limitations
- Very outdated UI
- Requires PHP/MySQL knowledge
Vivantio limitations
- Learning curve
- Less known
- UI is dated
Switching from osTicket to Vivantio or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.