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When to choose osTicket
- Open-source
- Highly customizable
- Free
osTicket vs Trengo
Choosing between osTicket and Trengo? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceFreePHPOmnichannelWhatsAppSocial
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When to choose Trengo
- True omnichannel: WhatsApp Business, Instagram, voice, email in one inbox
- Strong in European market
- Flowbot automation
Key differences between osTicket and Trengo
| Factor | osTicket | Trengo |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | small and mid-sized support teams |
| Starting price | Free plan / low-cost entry | From $15/agent/mo |
| G2-style rating | 4.1/5 | 4.5/5 |
| Main focus | ticket management, collaboration, and support operations | omnichannel customer conversations |
| Category | free | smb, mid |
osTicket limitations
- Very outdated UI
- Requires PHP/MySQL knowledge
Trengo limitations
- Pricing adds up at scale
- Some integrations less mature than Zendesk
Switching from osTicket to Trengo or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.