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When to choose osTicket
- Open-source
- Highly customizable
- Free
osTicket vs Thena
Choosing between osTicket and Thena? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceFreePHPSlack-firstB2BSaaS
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When to choose Thena
- Slack-first customer support
- Great for B2B SaaS
Key differences between osTicket and Thena
| Factor | osTicket | Thena |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | SaaS and product-led support teams |
| Starting price | Free plan / low-cost entry | From $50/agent/mo |
| G2-style rating | 4.1/5 | 4.9/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | free | saas |
osTicket limitations
- Very outdated UI
- Requires PHP/MySQL knowledge
Thena limitations
- Limited traditional channels
Switching from osTicket to Thena or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.