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When to choose osTicket
- Open-source
- Highly customizable
- Free
osTicket vs TeamworkDesk
Choosing between osTicket and TeamworkDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
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When to choose TeamworkDesk
- Integrates with Teamwork Projects
- Clean interface
- Shared inboxes
Key differences between osTicket and TeamworkDesk
| Factor | osTicket | TeamworkDesk |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | small and mid-sized support teams |
| Starting price | Free plan / low-cost entry | From $15/agent/mo |
| G2-style rating | 4.1/5 | 4.5/5 |
| Main focus | ticket management, collaboration, and support operations | AI-assisted support and automation |
| Category | free | smb |
osTicket limitations
- Very outdated UI
- Requires PHP/MySQL knowledge
TeamworkDesk limitations
- Standalone weaker than dedicated helpdesks
- Best only if using Teamwork
Switching from osTicket to TeamworkDesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.