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When to choose osTicket
- Open-source
- Highly customizable
- Free
osTicket vs Tawk.to
Choosing between osTicket and Tawk.to? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceFreePHPFreeLive chatMinimal
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When to choose Tawk.to
- 100% free forever
- Unlimited agents and chats
- 45+ languages
- 1,500+ integrations
Key differences between osTicket and Tawk.to
| Factor | osTicket | Tawk.to |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | small teams and budget-conscious organizations |
| Starting price | Free plan / low-cost entry | Free plan / low-cost entry |
| G2-style rating | 4.1/5 | 4.6/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | free | free |
osTicket limitations
- Very outdated UI
- Requires PHP/MySQL knowledge
Tawk.to limitations
- Revenue model via hired agent services (can feel pushy)
- Basic helpdesk features
- Ads via Chat Page
Switching from osTicket to Tawk.to or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.