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When to choose osTicket
- Open-source
- Highly customizable
- Free
osTicket vs Syncro
Choosing between osTicket and Syncro? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceFreePHPMSPPSA+RMMAll-in-one
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When to choose Syncro
- Combined PSA and RMM in one flat per-tech price
- Easy onboarding
- Built-in billing and invoicing
Key differences between osTicket and Syncro
| Factor | osTicket | Syncro |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | IT and internal service teams |
| Starting price | Free plan / low-cost entry | From $129/agent/mo |
| G2-style rating | 4.1/5 | 4.6/5 |
| Main focus | ticket management, collaboration, and support operations | ITSM workflows, service requests, and asset-related support |
| Category | free | itsm |
osTicket limitations
- Very outdated UI
- Requires PHP/MySQL knowledge
Syncro limitations
- UI can feel cluttered
- Third-party app catalog smaller than NinjaOne
- Less mature than legacy PSAs
Switching from osTicket to Syncro or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.