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When to choose osTicket
- Open-source
- Highly customizable
- Free
osTicket vs SupportPal
Choosing between osTicket and SupportPal? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceFreePHPSelf-hostedPHPData control
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When to choose SupportPal
- Self-hosted PHP helpdesk
- Full data control
- One-time license
- 4.7 on G2
Key differences between osTicket and SupportPal
| Factor | osTicket | SupportPal |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | small teams and budget-conscious organizations |
| Starting price | Free plan / low-cost entry | Custom pricing |
| G2-style rating | 4.1/5 | 4.7/5 |
| Main focus | ticket management, collaboration, and support operations | ticket management, collaboration, and support operations |
| Category | free | free |
osTicket limitations
- Very outdated UI
- Requires PHP/MySQL knowledge
SupportPal limitations
- Self-hosting maintenance
- Smaller community
Switching from osTicket to SupportPal or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.