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When to choose osTicket
- Open-source
- Highly customizable
- Free
osTicket vs SherpaDesk
Choosing between osTicket and SherpaDesk? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceFreePHPFree tierTime trackingInvoicing
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When to choose SherpaDesk
- Free for 1 tech
- Good time tracking and invoicing
- Simple
Key differences between osTicket and SherpaDesk
| Factor | osTicket | SherpaDesk |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | IT and internal service teams |
| Starting price | Free plan / low-cost entry | Free plan / low-cost entry |
| G2-style rating | 4.1/5 | 4.6/5 |
| Main focus | ticket management, collaboration, and support operations | ITSM workflows, service requests, and asset-related support |
| Category | free | free, itsm |
osTicket limitations
- Very outdated UI
- Requires PHP/MySQL knowledge
SherpaDesk limitations
- Dated UI
- Limited advanced features
Switching from osTicket to SherpaDesk or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.