osTicket vs NinjaOne

Choosing between osTicket and NinjaOne? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.

Open-sourceFreePHPRMMMSPEndpoint

When to choose osTicket

  • Open-source
  • Highly customizable
  • Free

When to choose NinjaOne

  • Top-rated RMM on G2 (4.8)
  • Excellent endpoint management
  • Great UI
  • 17k+ customers

Key differences between osTicket and NinjaOne

FactorosTicketNinjaOne
Best fitsmall teams and budget-conscious organizationsIT and internal service teams
Starting priceFree plan / low-cost entryCustom pricing
G2-style rating4.1/54.8/5
Main focusticket management, collaboration, and support operationsITSM workflows, service requests, and asset-related support
Categoryfreeitsm

osTicket limitations

  • Very outdated UI
  • Requires PHP/MySQL knowledge

NinjaOne limitations

  • Ticketing is basic
  • Not a full helpdesk
  • Best with a PSA add-on

Switching from osTicket to NinjaOne or the other way around?

Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.

Plan a migration

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