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When to choose osTicket
- Open-source
- Highly customizable
- Free
osTicket vs Missive
Choosing between osTicket and Missive? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceFreePHPEmailCollaborationMobile
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When to choose Missive
- Truly collaborative email — teammates comment in threads
- Excellent mobile apps
- Clean unified inbox
- No per-channel fees
Key differences between osTicket and Missive
| Factor | osTicket | Missive |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | small and mid-sized support teams |
| Starting price | Free plan / low-cost entry | From $14/agent/mo |
| G2-style rating | 4.1/5 | 4.8/5 |
| Main focus | ticket management, collaboration, and support operations | AI-assisted support and automation |
| Category | free | smb |
osTicket limitations
- Very outdated UI
- Requires PHP/MySQL knowledge
Missive limitations
- Not a traditional ticketing system
- Limited analytics
- Small company
Switching from osTicket to Missive or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.