o
When to choose osTicket
- Open-source
- Highly customizable
- Free
osTicket vs Ivanti
Choosing between osTicket and Ivanti? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceFreePHPITSMEnterpriseEndpoint
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When to choose Ivanti
- Enterprise ITSM
- Strong endpoint management
- Good for hybrid IT
- 40k+ customers
Key differences between osTicket and Ivanti
| Factor | osTicket | Ivanti |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | enterprise and mid-market teams |
| Starting price | Free plan / low-cost entry | Custom pricing |
| G2-style rating | 4.1/5 | 4.2/5 |
| Main focus | ticket management, collaboration, and support operations | ITSM workflows, service requests, and asset-related support |
| Category | free | itsm, enterprise |
osTicket limitations
- Very outdated UI
- Requires PHP/MySQL knowledge
Ivanti limitations
- Complex implementation
- Legacy feel in some modules
- Expensive
Switching from osTicket to Ivanti or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.