o
When to choose osTicket
- Open-source
- Highly customizable
- Free
osTicket vs Groove
Choosing between osTicket and Groove? Both platforms can work for customer support teams, but they usually fit different company sizes, workflows, and budget expectations.
Open-sourceFreePHPSimpleEmailSmall team
G
When to choose Groove
- Simple email helpdesk
- Clean inbox UI
Key differences between osTicket and Groove
| Factor | osTicket | Groove |
|---|---|---|
| Best fit | small teams and budget-conscious organizations | small and mid-sized support teams |
| Starting price | Free plan / low-cost entry | From $12/agent/mo |
| G2-style rating | 4.1/5 | 4.5/5 |
| Main focus | ticket management, collaboration, and support operations | AI-assisted support and automation |
| Category | free | smb |
osTicket limitations
- Very outdated UI
- Requires PHP/MySQL knowledge
Groove limitations
- Development seems paused
- Limited modern features
Switching from osTicket to Groove or the other way around?
Use Help Desk Migration to move tickets, customers, agents, groups, comments, attachments, and historical support data with less manual work.